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LEGAL INFORMATION

Privacy Policy

This policy explains how TC Medcare Supplies handles personal data when you contact us, request a quote, or place an order.

Who We Are

TC Medcare Supplies is a trading name of Terra Conexus Ltd. Company Number: 16010919. VAT Number: GB477972328. Registered Office: Brunel House, Stephenson Road, Basingstoke, Hampshire, RG21 6XR, United Kingdom.

What Data We Collect

We may collect your name, organisation, email address, phone number, billing address, delivery address, order details, product requirements, quote requests, contact form messages, and related correspondence.

How We Collect Data

We collect information when you use our contact form, quote form, online store handoff, email us directly, or speak with our team about product availability, bulk pricing, or supply support.

Stripe Payment Processing

Payments placed through the online store are processed securely through Stripe. Stripe may process payment, billing, fraud prevention, and transaction data as an independent payment provider. We do not store full card details.

Email Notifications

We use Resend to send operational emails such as order notifications and customer confirmations. These emails may include order details, customer contact details, and delivery information needed to fulfil your order.

How Data Is Used

We use personal data to respond to enquiries, prepare quotes, process orders, arrange fulfilment, provide customer support, maintain business records, and meet legal, accounting, and tax obligations.

Lawful Basis

We process data where necessary to perform a contract, take steps before entering a contract, comply with legal obligations, and pursue legitimate business interests such as responding to B2B enquiries and supporting customers.

Data Sharing

We may share relevant data with Stripe, Resend, courier or fulfilment providers, professional advisers, and service providers who help operate our website, online store, email, accounting, and order fulfilment processes.

Data Retention

We keep personal data only for as long as needed for the purpose it was collected, including order fulfilment, customer support, accounting, legal, tax, and record-keeping requirements.

Your Rights

You may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to request data portability where applicable. You also have the right to complain to the UK Information Commissioner's Office.